Shipping policy

SHIPPING POLICY

GN Universe is committed to excellence and the full satisfaction of our customers.

Free standard shipping with a minimum online purchase of $35.00 or more at https://gnuniverse.com. Eligible customers must select Standard Shipping during checkout in order to receive free standard shipping. Valid in the 48 continental U.S. states only. Not valid on international shipments. No adjustments on previous purchases. If you choose another shipping option, additional charges will apply. Offer is nontransferable and is not redeemed for cash or cash equivalent. GN Universe reserves the right to modify or cancel this promotion at any time without notice.

Customers who purchase less than $35 pay for the shipping. The purchase must be met in a single transaction, after any applicable discounts, before taxes, and any applicable shipping fees. The shipping cost is calculated depending on the customer's location and preferred shipping method. The shipping cost is calculated at the checkout by the shipping provider accordingly.

Shipping Policies for Ride-On Cars and Bikes without Free Shipping

  1. Exclusion from Free Shipping: Ride-on cars and bikes, including electric or pedal-powered vehicles designed for children or adults, are excluded from our free shipping options. Due to their size, weight, and specific handling requirements, additional shipping charges apply.

  2. Shipping Charges: When purchasing a ride-on car or bike, customers will be responsible for the shipping charges associated with the delivery. The exact shipping cost will depend on factors such as the destination, dimensions, weight, and fragility of the product.

  3. Shipping Methods: We utilize reliable shipping carriers to ensure the safe and timely delivery of ride-on cars and bikes. The shipping method will be determined based on the destination, availability, and any special requirements. We strive to provide efficient and secure shipping options to ensure customer satisfaction.

  4. Shipping Quotes: To obtain an accurate shipping quote for a specific ride-on car or bike, customers can add the item to their cart or proceed to checkout. The shipping charges will be calculated based on the shipping address provided during the checkout process.

  5. Delivery Timeframe: Once an order is placed, our team will process the shipment and provide an estimated delivery timeframe. The delivery timeframe will depend on various factors, including the destination and shipping method chosen. Customers will receive a tracking number to monitor the progress of their shipment.

  6. Shipping Restrictions: Certain geographic locations may have restrictions or limitations on the shipping of ride-on cars and bikes. Customers are advised to review the shipping restrictions specific to their region before placing an order. It is the customer's responsibility to comply with any applicable laws or regulations regarding the purchase and transportation of ride-on cars and bikes.

  7. Assembly and Installation: Some ride-on cars and bikes may require assembly or installation upon delivery. Customers will receive detailed instructions and, if necessary, the required tools or components to complete the process. It is the customer's responsibility to follow the provided instructions and ensure proper assembly or installation.

  8. Returns and Exchanges: In case of a return or exchange for a ride-on car or bike, customers are responsible for the return shipping costs, unless the product is damaged or defective upon arrival. Please refer to our general return policy for further details.


GN Universe proudly offers shipping services. Be assured we are doing everything in our power to get your order to you as soon as possible. Please consider any holidays that might impact delivery times. GN Universe also offers same-day dispatch. All orders for our products are processed and shipped out in 1-2 business days.

 We do not ship to PO boxes.

Free Local Delivery

Get it fast with our local delivery shipping for orders of $20 and up! We deliver with a smile, straight to your door.

Orders within 20 miles of [company name] will be delivered within one business day. Please note that we cannot ship to P.O. boxes or APO/FPO addresses.

You can track your order by logging into your account and clicking on the “View Order History” 

 

WRONG ADDRESS DISCLAIMER

It is the customer's responsibility to ensure that the shipping address entered is correct.
We do our best to speed up processing and shipping time, so there is always a small window to
correct an incorrect shipping address. Please contact us immediately if you believe you have
provided an incorrect shipping address.

UNDELIVERABLE ORDERS

Orders that are returned to us as undeliverable because of incorrect shipping information are
subject to a restocking fee to be determined by us.

LOST/STOLEN PACKAGES

GN Universe is not responsible for lost or stolen packages. If your tracking information
states that your package was delivered to your address and you have not received it, please report to
the local authorities.

ACCEPTANCE

By accessing our site and placing an order you have willingly accepted the terms of this Shipping
Policy.

CONTACT INFORMATION

In the event you have any questions or comments please reach us via the following contacts:
5111 Hollywood Blvd. Los Angeles CA 90027 Tel: 1-323-402-9990 Email - info@gnnuniverse.com